What we promise during our Tours

These are the Terms & Conditions that apply to any tour run by BLUE FOX TRAVEL in France under the brands BLUE BIKE TOURS or BLUE FOX TRAVEL.
In this document, BLUE BIKE TOURS might be abbreviated as BBT and BLUE FOX TRAVEL as BFT.

BLUE FOX TRAVEL is a registered SARL (Société à Responsabilité Limitée - Limited Liability Company) at the Paris Chamber of Commerce under the number : 534 151 576
BLUE FOX TRAVEL is a registered French Travel Operator under the licence : IM075160040
BLUE FOX TRAVEL is a registered Public Service Vehicle Operator under the Licence : 2016/11/0007784
Because BLUE FOX TRAVEL is a registered French company, and all of our tours take place in France, only the French Law will apply in the case of any conflict.
Last updated : January 2019.
Valid until : the end of the world.

I - Cancellation Policy

BFT offers a 100% refund if a reservation is cancelled more than 24 hours before the scheduled start of the tour. The notification must be made by email. No refunds are given for ANY reason once within the 24 hrs prior to the scheduled tour.
All of our tours run Rain or Shine. We do not issue refunds if you choose to skip your tour because the weather doesn’t suit you. You can always wait until the last minute to book your tour to ensure the weather suits you that day. BFT reserves the right to cancel any of its tours last minute in case of an Act of God or crazy act from a large group of people. Flooding, hail, dangerous weather conditions, riots, etc. In such instances full refunds will be given to anyone who had their tour cancelled.

II - Satisfaction Guarantee Policy

If the tour you took with us didn’t live up to what we promised you on our website and failed to meet your expectations, we will be heartbroken. We will also give you a 100% refund so long as you do all of these things:
You remember that we we are in no way responsible for the weather and that our guides actually have to give 110% of themselves to you on days when the weather is not as nice in order to help you enjoy the tour.
You participate in the entire tour from: being on time at the meeting point until the “goodbyes” at the very end of the tour. You can’t leave a tour half-way and ask for your money back.
At the end of the tour you tell your guide, in person, that you were not satisfied with the tour you took.
You provide your tour guide with the reasons you were not satisfied with the tour itself.

III - Payment Policy

A valid credit card is required to secure your booking. All reservations must be prepaid online prior to the tour. We accept Visa, Mastercard. None of your personal credit card or billing information is stored by BFT.

IV - Privacy Policy

We are committed to protecting your privacy. Your personal informations will never be disclosed to any third parties.

V - Child Policy

All reservations made for children under the age of 18 years old must be made by an adult and we must be informed at the time of booking exactly how many children are in your party and their ages. This is vital information as it allows our guide to prepare the proper child sized equipments for the bike tours and the booster seats for all day trips/excursions that use one of our vans.
All reservations made for a minor under the age of 18 years old must also include the reservation for an adult who will be 100% solely responsible for the safety and well being of the child while on the tour.
Every child, under the age of 12 years old, partaking in a bicycle tour will be required to wear a helmet and a reflective vest as per French Law.
The adult who accompanies the child agrees to the responsibility of choosing a properly sized helmet, adjusting the helmet, and keeping the helmet on the head of the child during the whole tour. Blue Fox Travel has helmets in multiple sizes for you to choose from at no cost.
Don't forget: Children who will be riding in a baby/child seat, on a tandem attachment bike, or in a booster seat in one of our vans absolutely MUST have their seat reserved beforehand. We NEED to know exactly what your child will need before they show up. Please make it clear in the “Special Requirements” section of our booking form.

VI- Child Bike Policy

Children who will be riding on their own may be subject to a very short test run before the tour starts in which they will be expected to demonstrate: that they are well suited for their bike’s size and settings, that they know how to brake properly and that they are, in general, good cyclists who can be trusted to follow their tour guide in a safe manner.
We own 20” and 24” kids bikes (size of the wheel). Adult bikes are 26”. If the guide, or manager, finds that the child is not, for any reason, a good enough cyclist then the guide, or manager, has the right to refuse to let the child follow the tour on a personal bike.
This means they will either be asked to ride on one of our ‘tandem attachments’ which is attached to the back of a parents bike OR asked to ride in a child seat attached to the back of a parents bike. If the child refuses the change, then the guide or manager has the right to cancel the reservation, and not allow you and your child on the bike tour.
Refunds will not be issued if your reservation is cancelled because of your child not being able to cycle and their refusal to ride attached to you. Baby seats are for kids that are between the ages of 1 and 3 years old (max weight 22 kg (48 lbs)).
We also have some cool Burley™ tandem attachment bikes that are suitable for little kids who are too big for the baby seat but too small to cycle on their own (max weight 38 kg (85 lbs) - max height 137 cm (4 ft 6 in)).

VII - Damages to Blue Fox Travel Property

If you or anyone in your party damages a vehicle, a Blue Bike™, a vehicle, a child's bike, a helmet, a baby/child seat, a tandem attachment bike, any bike attachments, or a booster seat in such a way that it becomes badly disfigured, broken, or unusable, then BFT reserves the right to claim a fee of up to the cost of repair of the damaged bike/vehicle or object.

VIII - Miscellaneous

You and everyone in your party will be kind and respectful of your guide. You and everyone in your party will do their best to follow the safety instructions given orally by the guide before the start of the tour and during the tour.
You agree that everyone in your party will do their best to follow the verbal directions, hand signals, and the physical example of your Guide during the whole tour and always look both ways when crossing a street.
You and everyone in your party will fully respect the rules of the French traffic. You will be solely responsible if you are caught by an authority breaking any laws.
You and everyone else in your party agree that any accident which occurs while your party is on a tour, which injures or harms you or anyone in your party (in any way, including physically, emotionally, or mentally) is not in any way the responsibility of Blue Fox Travel.
You accept all responsibility for any accidents that you or anyone else in your party might experience while on a Blue Fox Travel.
Blue Fox Travel is not to be held responsible for any loss or damage to any personal belongings. You are responsible for all of your belongings.